WE PROPOSE A WIDE RANGE OF INNOVATIVE SOLUTIONS, CUSTOMIZABLE TO EVERY ORGANIZATION’S NEEDS.
WE CLASSIFIED THEM UNDER 4 CATEGORIES OF SERVICES OFFERED ON A FLEXIBLE BASIS.
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Under Human Resources Outsourced Support,
we tackle different maturity levels of a Human Resources department:
Existing department in need of restructuring
Emerging department in need of a solid structure
Unavailable department in need of advisory and/or servicing

OUR KEY PROPOSED SOLUTIONS:

Human Resources audit

Processes and ways of working

Adapted best practices

Coaching for peak performance

Human Resources related trainings

Human Resources functions revamping:

  • Human Resources Strategy and Budgeting
  • Compensation and Benefits
  • Human Resources Administration
  • Talent Resourcing
  • Training and Development
  • Performance Management
  • Employees’ Relations

Under Organization Design and Consultancy,
we tackle different maturity levels of an organization structure and environment:
Established structure in need of review and enhancement
Non-established structure in need of initial set-up instigation

OUR KEY PROPOSED SOLUTIONS:

Organization culture

Organization vision, mission and values

Organization policies and procedures

Organization internal communication

Employee engagement system

Organization Foundations:

  • Organization Chart
  • Job Classification
  • Job Description and Job Specification
  • Total Reward Management
  • Manpower Guide

Under Culture of Continuous Learning,
we offer tailored face-to-face and virtual learning and development solutions to individuals and teams in 3 languages, English, Arabic and French.
Organizations invest in training and developing their people for several reasons mainly to:
Give the right tools, stimulate new skills, adjust and close performance gaps, develop self and others, revive dormant skills

 
TO BUILD LEARNING AND DEVELOPMENT WORKSHOPS, TRAININGS AND ACADEMIES, WE:
 

Pillar on set development objectives

Assess and analyze needs based on the designated target audience

Design and develop programs based on internationally renowned human science concepts, models and best practices

Implement programs in an interactive and experiential way

Evaluate the success of programs and solicit feedback

Maintain the learning through sustainable activities

Audit our methods to upgrade our programs and keep them up to date

 
OUR MOST FREQUENTLY REQUESTED TRAININGS FALL INTO 5 CATEGORIES:
 
FUNDAMENTAL TRAININGS

Facilitated by Interrelationship Experts and include frequently requested topics such as:

TRAIN THE TRAINER

Facilitated by Certified Master Trainers to build potential trainers’ capabilities and give them the tools to identify learning gaps and deliver suitable trainings:

HUMAN RESOURCES TRAININGS

Facilitated by Human Resources Experts and include frequently requested topics such as:

SERVICE EXCELLENCE TRAININGS

Facilitated by Service Experts
A brand is as strong as the experiences offered to their customers. The experience is their message! Based on this statement, we have designed 1 program:

Customer Service Experience

and molded 2 Academies:

RUN the Service Experience

Addressed to the customer contact teams and includes topics in relation to:

  • Brand, Product/Service and Customers Knowledge
  • Personal Branding
  • Vocational Fundamentals
  • Customers Touchpoints
  • Customers Experience
  • Engaged Selling
  • Handling Complaints

LEAD the Service Experience

Addressed to customer contact team leaders and includes a comprehensive overview of the “RUN the Service Experience”, and topics in relation to:

  • Service Culture
  • Vocational Advanced
  • Managing Business Operation
  • Leadership

Co-Active Coaching is unique as it compliments all the services that we provide while it can be offered as a separate service for individuals and teams:

Individual Coaching:
Our focus is to evoke transformation through the process of exploring individuals plan, identifying their aspirations, leveraging on their potential and driving them to achieve their goals.

Team Coaching:
Our focus is to project the team to a desired performance level through the process of aligning goals, building trust, leveraging on team effectiveness, fostering bonds and overcoming challenges.

Integrated Coaching:
For the duration of any service provided, we use coaching as a technique to engage and support individuals and teams throughout any change or transformation.